Managers need to be reactive in managing conflict in business. To limit the consequences on the productivity and psychological health of employees, it is crucial to know how to defuse conflicts and control them.

The causes of conflicts can be multiple, yet it is important not to overlook them. Some disagreements can develop over time and be harmful to the functioning of the team.

So how do you proceed? How to manage a conflict in business?

What is conflict in business?

Corporate conflicts are not necessarily serious or irrevocable, but if they are not addressed in time, they can lead to persistent disagreements between employees.

If no action is taken, the conflict situation can deteriorate rapidly.

Disagreement between colleagues has a direct impact on team cohesion and productivity. However, it is necessary for the team to be united, united and communicate clearly.

The conflict may be of interest, difference of opinion or even competition between employees. The causes can be diverse and should all be taken seriously.

A conflict in the professional environment must be managed by the manager. He maintains a good relationship in his team and is the guarantor of a caring climate. It is important that he maintains control of the situation under all circumstances, regardless of the subject of the conflict.

How to manage a conflict in business?

The manager must be attentive to his teams to analyze the conflict and notice it. Some silent disagreements can easily be missed. It is therefore up to the manager to see them emerge.

By notifying them as soon as possible, he can then take an interest in the nature of the conflict, which is important to determine. Indeed, in order to better understand the employees concerned and find an adequate solution, the reason for the conflict must be understood by the manager.

The manager's role is to support the employees concerned in resolving the conflict and in the search for solutions. In some cases, it may be necessary for the solution to be decided by the manager.

If this is the case, it must be firm. In any situation, the manager must maintain his neutrality, be impartial in the conflict and manage to resolve it in order to maintain a healthy climate in his team.

Conflicts in a team can sometimes come from a lack of cohesion. It is then up to the manager to strengthen team spirit and motivation between employees.

A professional coach can help the manager or manager manage their teams. In order to alleviate concerns between employees, management tools are essential to put in place.

‍Team coaching can be used to resolve a tense situation using methodologies and management tools specific to the conflict. Resolving conflict at work is not something to be put aside and a manager must know how to deal with it.

In some cases, the coach can also serve as a mediator between the parties in conflict and assist the manager in its resolution.

It can also help managers develop their responsiveness in order to manage conflicts from the start and prevent them from settling or degenerating. His know-how and techniques can benefit the coached manager and help him maintain team cohesion.

Communication, an essential factor in corporate conflicts

To defuse a complicated situation, communication is essential. It should be fluid and based on constructive dialogues. Each party must be able to express their feelings in order not to maintain a harmful emotional charge that can harm the health of the employee but also their effectiveness and their ability to carry out their projects successfully.

Establishing constructive communication will have positive long-term consequences within the team.

Good communication necessarily means good listening. It is good for the manager to listen to the two disagreeing parties and to remain neutral in making decisions.

Teams must be free to express themselves in order to defuse conflicts. If this freedom of expression is implemented within the team, it can also make it possible to avoid situations of discord and the unsaid. Indeed, a clear speech prevents any misunderstandings.

The manager must also dialogue with his teams. Individually and collectively, it is important that its communication with employees is transparent and regular.

Conflict management is a necessary skill for any manager. By doing accompanied by a coach in conflict resolution, he can then defuse a situation but also acquire a skill for the future. Any conflict must be treated seriously and it is essential to know how to manage it.